Customer care
Customer Care – Naya Mitra Collections
Welcome to the Customer Care Center of Naya Mitra Collections. We’re here to ensure your shopping experience is as beautiful and seamless as the jewelry we offer.
Have a question, issue, or feedback? We’re happy to help.
📞 Contact Us
Customer Support Hours:
Monday to Saturday | 10:00 AM – 10:00 PM IST
📱 Phone / WhatsApp:
+91-8590054231
(Tap to message: https://wa.me/8590054231)
📧 Email:
nayamitracollections@gmail.com
We aim to respond to all messages within 24 hours.
📦 Order & Shipping FAQs
Q: How long does shipping take?
A: Orders are processed within 1–3 business days. Delivery typically takes 4–7 business days depending on your location.
Q: How do I track my order?
A: Once your order is shipped, you’ll receive a tracking link via email or SMS.
Q: Do you offer international shipping?
A: Yes we do...!!!
🔁 Returns & Exchanges
We currently do not accept international returns or exchanges, except in cases where the item is damaged in transit. In such cases:
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Please contact us within 24 hours of delivery.
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An unboxing video is required as proof for a valid claim.
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Returns are accepted within 7 days of delivery.
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Items must be unused, in original packaging, and accompanied by proof of purchase.
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Earrings and customized items are non-returnable due to hygiene and personalization.
- A non-refundable handling fee of ₹99 will be charged.
To initiate a return, email us at nayamitracollections@gmail.com with your order number.
🛡️ Jewelry Care Tips
To keep your imitation antique jewelry looking new:
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Store in a cool, dry place away from sunlight.
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Avoid contact with water, perfume, or cosmetics.
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Wipe gently with a soft, dry cloth after use.
💬 Still Have Questions?
Don’t hesitate to reach out. Whether you’re curious about our products, tracking your order, or need help choosing the perfect piece — we’re here for you.
🔗 Contact Us or WhatsApp us any time.
Thank you for choosing Naya Mitra Collections — where tradition meets timeless style.